Official Documents

Privacy Policy Panen77 – Data Protection for Malaysian Members

Panen77 takes the privacy and security of all its Malaysian members' personal data seriously. This Privacy Policy clearly outlines the types of data we collect, the purposes for which it is used, and how we protect it. Please read this document carefully.

Last Updated:1 January 2026 Bahasa Melayu (ms-MY)
SSL 256
Bit Encryption
Zero
Third-Party Data Sales
PDPA
Full Compliance
24/7
Security Monitoring
Data Collection
Only the Data We Need

Panen77 only collects information that is strictly necessary to provide its services — name, phone number, email, and transaction details. We do not collect excessive or irrelevant data from Malaysian users.

Data Protection
Bank-Grade Encryption

All data stored and transmitted through the Panen77 platform is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions, including Maybank and CIMB.

User Controls
Full Control Over Your Data

Every Panen77 member has the right to access, correct, download, or request deletion of their personal data at any time. Requests are processed within 14 business days at no charge.

Never Sold
Your Data Is Never Sold

Panen77 has never and will never sell, rent or trade members' personal data to third parties for marketing or commercial purposes. Your data remains entirely your own.

Legal Compliance
Malaysia Personal Data Protection Act 2010

The Panen77 Privacy Policy is fully drafted in compliance with the Malaysia Personal Data Protection Act (PDPA) 2010 and applicable international data protection standards to safeguard user rights.

Incident Notification
Immediate Breach Notification

In the event of any data security breach, Panen77 is committed to notifying affected members within 72 hours — exceeding the minimum requirements of current global industry standards.

1

Introduction & Scope of Panen77's Privacy Policy

This Privacy Policy is published by Panen77, an online entertainment platform operating under an international licence and serving Malaysian users. This document transparently explains how the Panen77 platform manages personal data collected from members and website visitors.

Panen77 operates in accordance with the Malaysia Personal Data Protection Act (PDPA) 2010 and international data protection standards. We recognise that privacy is more than a legal obligation — it is the foundation of trust between Panen77 and the Malaysian community we serve.

This Privacy Policy applies to all services provided through the Panen77 platform, including the website, mobile app, live chat, email, and all other communication channels used by Panen77 to interact with its members.

Important: By registering a Panen77 account or continuing to use the platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use and contact the Panen77 support team to close your account.

Personal Data Collected by Panen77

Panen77 only collects data that is necessary to provide, manage, and improve its services. Below are the categories of data we collect:

Data Category Sample Information How Collected
Identity Full name, date of birth, MyKad number Registration forms, KYC verification
Contact Malaysian phone number, email address Registration, customer support
Financial Deposit/withdrawal records, payment methods used Panen77 platform transactions
Technical IP address, device type, web browser, login sessions Automatically during platform use
Gaming Activity Betting records, games played, session statistics Automatically collected while you play on Panen77
Communications Live Chat conversation records, emails, feedback Interactions with the Panen77 support team

Panen77 does not collect sensitive data such as medical information, political views, or religious beliefs unless required to do so by law.

For identity verification (KYC) purposes, Panen77 may request a copy of your Malaysian identity card (MyKad) or other supporting documents. These documents are stored securely and accessed only by authorised Panen77 staff.

How Panen77 Uses Your Data

Panen77 uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

  • Account Management: Creating, verifying, and managing your Panen77 account, including the required identity verification (KYC)
  • Transaction Processing: Processes deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX, and manages withdrawals to your Malaysian bank account
  • Service Provision: Enables access to all Panen77 games — live casino, slots, poker, baccarat, Sports Betting, and live matches
  • Security & Fraud: Detecting, investigating, and preventing fraudulent activity, money laundering, and breaches of terms
  • Customer Support: Provides effective technical support and customer service in Bahasa Malaysia
  • Legal Compliance: Fulfils Malaysian legal obligations including PDPA 2010 and other applicable reporting requirements
  • Platform Improvements: Analyses usage patterns in aggregate (not individually) to improve the Panen77 user experience
  • Communications: Sends you important notifications regarding your account, transactions and policy updates
Panen77 will not use your data for any purpose not stated above without first obtaining your explicit consent

How Panen77 Protects Your Personal Data

Data security is an absolute priority at Panen77. We continuously invest in the latest security infrastructure to ensure every Malaysian member's personal information is protected at all times.

Security measures implemented by Panen77 include:

  • 256-bit SSL Encryption: All data transmitted between your device and Panen77's servers is protected by bank-grade SSL encryption that cannot be read by unauthorised parties
  • Data-at-Rest Encryption: Sensitive data stored in Panen77's databases is encrypted using the latest industry-standard encryption algorithms
  • Strict Access Controls: Only specifically authorised Panen77 staff may access members' personal data, and every access is recorded in an audit log
  • 24/7 Monitoring: Panen77's cybersecurity systems operate around the clock to detect and block any unauthorised access attempts
  • Periodic Penetration Testing: Panen77 conducts regular security assessments (penetration testing) by independent parties to identify and patch any vulnerabilities
  • Two-Factor Authentication (2FA): Panen77 supports two-factor authentication to protect member accounts from unauthorised access

While Panen77 takes all reasonable measures to protect your data, no security system is infallible. We encourage members to take their own precautions — such as using strong passwords, keeping login credentials private, and enabling 2FA.

Sharing Data with Third Parties

Panen77 does not sell, rent, or trade members' personal data to any third party for commercial purposes. This is an absolute commitment that will never be compromised.

However, in the following limited circumstances, Panen77 may share certain information with trusted parties:

  • Payment Service Providers: Required transaction information is shared with authorised payment processors such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and banks offering FPX services (Maybank, CIMB, and others) solely for the purpose of processing your transactions
  • Game Providers: Minimal technical data may be shared with game platform providers that partner with Panen77 (such as Evolution Gaming, Pragmatic Play) to enable gaming functionality — subject to strict confidentiality agreements
  • Legal Requirements: Panen77 is required to disclose certain information when directed to do so by Malaysian authorities through a valid legal process
  • Fraud Prevention: Certain information may be shared with accredited fraud prevention agencies to protect the Panen77 user community as a whole
All third parties working with Panen77 are required to sign data protection agreements ensuring they handle Panen77 member information to the same or higher standard as set out in this Privacy Policy.

Cookies & Tracking Technologies on the Panen77 Platform

The Panen77 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following types of cookies are used:

  • Essential Cookies: Required for core functions of the Panen77 platform such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality
  • Functional Cookies: Saves your preferences — such as display language, favourite game settings, and navigation history on Panen77 — for a smoother experience on return visits
  • Analytics Cookies: Helps Panen77 understand how users interact with the platform in aggregate (not individual data) for continuous improvement
  • Security Cookies: Detects suspicious activity, repeated failed login attempts, and patterns associated with fraud to keep your account secure

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Panen77 platform. For more information on how to manage cookies, please refer to your web browser's help guide.

Data Retention & Deletion

Panen77 does not retain your personal data longer than necessary. Retention periods depend on the type of data and the purpose for which it is used:

  • Active Account Data: Retained for as long as your Panen77 account remains active and throughout the duration of the service relationship
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements on financial records and anti-money laundering
  • Communication Records: Customer support records, emails, and Live Chat are retained for 3 years for reference and dispute resolution purposes
  • Technical Data (Logs): System logs and access records are retained for 12 months for security and audit purposes
  • After Account Closure: Panen77 will delete or anonymise personal data within 90 days of account closure, unless there is a legal obligation to retain it
Once the retention period expires, your data will be securely deleted using data erasure procedures that ensure no recovery is possible.

Your Rights as a Panen77 Member

As a Panen77 member protected under Malaysia's PDPA 2010, you have the following rights regarding your personal data:

1
Right of Access

Receive a copy of all personal data that Panen77 holds about you in a readable format.

2
Right to Rectification

Request Panen77 to correct any inaccurate or incomplete data within 14 business days.

3
Right to Erasure

Request the deletion of your data when it is no longer required, subject to Panen77's legal obligations.

4
Right to Object

Object to the processing of your data for direct marketing purposes or in certain other circumstances.

5
Data Portability

Receive your data in a structured, machine-readable format for transfer to another party.

6
Right to Withdraw Consent

Withdraw your consent for data processing at any time for purposes that rely on your consent.

To exercise any of the above rights, contact Panen77 by email at support@panen77.im or via Live Chat on the platform. Please state the right you wish to exercise and provide your Panen77 account number for faster processing. All requests will be handled within 14 business days.

Children & Minors Privacy

Panen77 takes the protection of children and minors from access to gambling platforms very seriously. The Panen77 platform is exclusively for individuals aged 18 and above.

We do not knowingly collect any personal data from individuals under the age of 18. Should Panen77 become aware that personal data of a minor has been collected, we will take immediate action to:

  • Immediately closing the account in question
  • Delete all data associated with that individual
  • Freeze and return any associated funds in accordance with established procedures
  • Reporting the incident to the relevant authorities where required

Panen77 encourages parents and guardians to take proactive steps in monitoring their children's online activities and ensuring they do not access gambling platforms such as Panen77.

Panen77 Privacy Policy Amendments

Panen77 reserves the right to update this Privacy Policy from time to time to reflect changes in data management practices, legal requirements, or new platform features. When material amendments are made, Panen77 will:

  • Updating the "Last Updated" date at the top of this document
  • Notifying members via in-platform Panen77 notifications
  • For highly material amendments, sending notification emails to all active members

Continued use of the Panen77 platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Archived versions of past Panen77 Privacy Policies are available upon request. Contact support@panen77.im to obtain a copy of a previous version if needed.

Contact Panen77's Privacy Officer

If you have any questions, concerns, or complaints about how Panen77 handles your personal data, our team is ready to help. Panen77 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy.

Live Chat
24/7 within the platform
Response <3 minutes
Email
support@panen77.im
Response within 24 hours
WhatsApp
In-platform number
after login

For formal privacy complaints, please email support@panen77.im with the subject line "Data Privacy Complaint" and include your Panen77 account number, details of your complaint, and any relevant supporting information. Panen77 is committed to investigating and resolving all complaints within 14 business days.

Panen77 Data Privacy FAQs

No. Panen77 does not share members' personal data with advertising companies or third-party data brokers for any marketing purpose. Your data is used solely for the operation of the Panen77 platform as set out in this Privacy Policy. This is an absolute commitment from Panen77 that will never change.

Once your Panen77 account is closed, personal data will be deleted or anonymised within 90 days, unless there is a legal obligation to retain it for longer. Financial transaction records must be kept for a minimum of 7 years under Malaysian financial records law. All data not required by law will be securely deleted.

You may request a copy of all your personal data by contacting the Panen77 support team via email at support@panen77.im or through Live Chat on the platform. Use the subject line "Data Access Request" and include your account number. Panen77 will provide the data in a readable format within 14 business days, and no fee will be charged for the first request each year.

In the event of a data security breach that may affect members' personal data, Panen77 is committed to notifying all affected members within 72 hours via email and in-platform notifications. The notification will cover the type of data potentially exposed, the steps Panen77 has taken, and recommended actions members can take to protect themselves. Panen77 will also report the incident to the relevant authorities as required under Malaysian law.

Your Privacy is Fully Protected at Panen77

Join over 500,000 Malaysian members who trust Panen77. Your personal data is protected by 256-bit SSL encryption and we will never sell your information to anyone.

256-bit SSL
Malaysia PDPA Compliance
Never Sold to Third Parties
Deposit via TNG & DuitNow

This platform is for users aged 18 and above only. Please play responsibly.

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